Poopi's Scoopingfrequently AskedQuestions
Do I have to sign a contract?
Nope! We do not have any contractual obligations. You may start, pause, or cancel your scooping services at any time via your customer portal or by giving us a call at 888-499-POOP.
Can I cancel my subscription?
Of course! We do not use service contracts, so you may cancel at any time. Simply give us a call or send us an email if you’d like to suspend your service. Additionally, if you’re going out of town, you can notify us with 48 hours' notice to pause your service.
How do you ensure my pet's safety?
At Poopi’s Scooping, your pet’s safety is our number one priority. All of our technicians are highly trained dog lovers who will notify you before arrival. We also send you a photo of your secured gate upon completing our cleanup. Additionally, Poopi’s Scooping uses kennel-grade disinfectant on all equipment between every visit to stop the spread of germs.
Can I request a specific cleanup day?
Yes, absolutely! We generally have several options for days that we can service your property, and we will do our best to accommodate you and your pet’s needs.
Does Poopi’s Scooping clean the entire yard?
We generally clean every area from your gate back, including the sides, backyard, kennels, flower beds, and rock areas. Additionally, we offer several options at checkout if you would like us to clean the front yard or hose off specific areas.
How do you dispose of the pet waste after each cleanup?
Our technicians will double-bag the waste and deposit it in your home’s garbage can. If you would like us to haul the waste away from your property, we can do so for a small upcharge of $4 per visit. You may select this option in our customer portal.
What if my dog is in the yard?
We will always send you an “On our way” notification at least 15 minutes prior to arrival. Should your dog still be in the yard when we arrive, we will knock on your door. If there is no answer, our technicians will still make an effort to clean your yard—provided your dog is known to be friendly. If your dog prevents our technician from cleaning, you will still be charged for the visit.
Do you provide arrival windows for services?
No. We are constantly optimizing our routes to stay efficient, so your service times may vary. However, we will do our best to accommodate your specific needs, and our technicians will always notify you when they are on the way.
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Try Our 5 Star ServiceSee Why Your NeighborsTrust Us with their Yards
5.0 ★
"Fantastic service! Always reliable, thorough, and professional. They show up on time, do a great job, and keep our yard spotless."
"My dogs love them and my yard is spotless the days they’re there! Definitely recommend them!"
"They show up on time, work quickly, and leave my yard looking spotless every single visit. The difference in cleanliness and freshness is unbelievable — it’s like having a brand-new yard every week!"
"Reasonably priced for a job no one likes doing. Did an amazing job cleaning up after my 3 large dogs."
"Very reliable, friendly and affordable. Great communication tools like notifications when your service is about to begin and end, photos of completed jobs and emailing/texting."
"I can’t say enough great things about this company! Michele services our yard each week and is thorough, communicative, and so friendly!"
"My yard stays spotless and I have one less thing to worry about. I couldn’t recommend them more for anyone juggling pets and a busy life!"
"Very happy with this service. Takes another thing off a busy mom’s to do list: PRICELESS!"
"I was spending way too much time picking up after my dogs and spraying to kill the smell. I found Poopi’s Scooping and never looked back! I come home, my yard is clean with no lingering odor."
"Amazing service!!! My yard is left spotless, their customer service is superb. I never knew I needed them in our pet’s lives LOL book them you won’t regret it!!!"
"Great service! Clean lawn and photo of the gate after completion gave me piece of mind."
"With our busy schedules, picking up after our mastiffs is a chore no one wants to do. Poopi’s is great! They are professional and leave our yard clean. I’m very happy and my landscaper is even happier his equipment stays clean too 🤣"
"It’s a service you don’t know you need until you try it and then you don’t want to be without it!"
"With our hectic schedules, 5 dogs and huge yard, it’s been so hard. But this company is fantastic!"
"My yard is pristine and so much easier to use and they are so conscientious and making sure that the gate is closed every time I’m so happy I found them."
"Amazing company! Love my monthly visits and the “pre party” clean ups. Would highly recommend!"
"These guys are very professional and our yard is looking so much better. We have 6 dogs and the guys haven't missed a single nugget."
"With a busy schedule and four dogs, keeping the yard clean used to feel overwhelming — but their service has truly made all the difference."
"Been with this company for 2 months now and I can honestly tell you theyre Awesome. They do a fantastic job cleaning and deoderizing my backyard. I could not be happier. "
"They always text before arriving, and then again once the service is completed — including a photo of my closed gate. That extra step gives me so much peace of mind, especially with multiple dogs."
"Their technicians follow proper sanitation procedures, use high-quality equipment, and maintain a standard of professionalism that is rare in the industry. "
"I am incredibly impressed with the level of service this pet waste management company provides in Miami. Their professionalism is outstanding — the team is punctual, courteous, and extremely thorough during every visit. They take their work seriously and it shows in the results."
"Poopi’s Scooping has been fantastic— they offer additional services like cleaning the grass and pavement which is a huge plus when you have turf grass and it started to absorb the smell of pee and poop."
"They give you a heads up before you arrive, and even take a picture of your gate fence -closed- after they're done, so you know your pups not getting out."
"I love how they give you a reminder BEFORE they arrive and also send you a picture once they’re done."
"Not only is there great communication and customer service, but the technician scooped up all the 💩, quickly and efficiently! I’m so happy!"
"Spectacular service. Really nice to deal with. Quick, efficient and great people. You can't go wrong with them!"
"I have a big dog that goes out to the yard through her doggie door. I hated having to clean up the yard myself on my weekends off. Poopi’s Scooping comes in, picks up, hoses everything down and sanitizes. I love this service! ❤️"
"Highly recommend if you want one less thing to worry about!"
"Not only are they reliable, they are very friendly and helpful."
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